A 60–Minute Support Ticket Response Guarantee
Each assistance request you submit to us will be replied to within maximum one hour. If your trouble ticket or e–mail requires further assistance from a server administrator, we’ll without delay forward it and leave a comment to inform you that your case is being worked on. If you order the Optional Managed Services package, all of the services included there will be completed at a time that suits you.
A Top–Notch Customer Service
Our help desk support team will be at your disposal 24–7–365 if you need help working with our Web Site Control Panel or with any of the apps that we have pre–installed for you on the dedicated server. Furthermore if you require assistance tackling all the routine admin tasks on your dedicated web hosting server, you can order the Optional Managed Services package, which includes backup space, Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
A User–Friendly Help Section
Our Web Site Control Panel is preinstalled for each dedicated servers. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most help articles also video versions that demonstrate all the actions that you can perform in a very illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each Web Site Control Panel section.